Energia offer a complete customer service package from account managers to office
based advisors. They all take a pride in the service they offer and are willing
to help any customer solve any issue they may have.
You can contact Customer Service by any of the normal communication methods knowing
that which ever way you choose to contact us your enquiry will receive the same
attention.
Contact Us
- Telephone:
-
General enquiries: 1850 363 744(09.00 - 17.00)
-
Emergencies: 1850 372 999(24 hour)
- Fax:
-
048 9068 5902
- Email:
-
customer.service@energia.ie
- Write to:
-
Energia House 62 Newforge lane Belfast BT9 5NF
Who do you deal with?
Your enquiry will be handled by one of our Customer Service advisors.
If the outcome of your enquiry is not to your satisfaction, you may request the
issue to be dealt with by a Customer Service Team Leader who will always be available
during office hours.
If you feel that your enquiry has not been resolved to your satisfaction, you may
request your enquiry to be referred to the Customer Service Manager.
If you are not happy with the solution proposed by the Customer Service Manager,
you may request your enquiry be escalated to the Director of Operations
If at this stage you have a complaint about our service that you feel has not been
dealt with satisfactorily, you may refer your enquiry to the Commission for Electricity
Regulation, The Exchange, Belgard Square North, Tallaght, Dublin 24 Telephone 01
400 0800 Fax. 01 400 0850